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Shipping Policy

COVID-19 UPDATE:

NO CONTACT DELIVERY PROCESS: Once the order is dispatched, kindly click on the link you must have received with tacking details. Our delivery partner may take your consent for no contact delivery. After clicking on that link, you may receive a confirmation email from delivery partner and you will need to reply to that email for confirmation. Once that is done, our delivery partner will keep the package in safe place as NO CONTACT DELIVERY process. It is solely your responsibility to pick up your parcel and avoid misplacing as Supr Pack will not be responsible for any lost packages once delivered at safe place in your premises.

Covid – 19: Our delivery partner uses all the necessary precautions to ensure the employees and customers' safety during these testing times. We are following the Australian Government's Department of Health's recommendations in response to the Covid-19 outbreak. 

Delivery delays: Due to high volumes in all postage networks, there may be delivery delays for Australian and international orders. We request you to wait for a couple of more days from the expected delivery date before raising a concern. You may also contact the shipping carrier directly to obtain further information. 

Dispatch/Delivery:

Supr Pack is shipping all STANDARD PRODUCT orders the next business without any fail unless there is a lockdown. Once the order is dispatched you will receive an email with tracking number & delivery partner website link.

Delivery (Standard Products): In general, it takes upto 14 business days for delivery once the order is shipped. However, in unforeseen events, such as natural disasters, the delivery timelines may be hampered. The latest update on shipping details can be found on the delivery partner's website. 

Delivery (Custom Products): In general, it takes 3-4 weeks (including production + delivery) depending on the custom product. However, in unforeseen events, such as natural disasters, the delivery timelines may be hampered. The latest update on shipping details can be found on the delivery partner's website. 

Delivery (International): International delivery may take up to 21 business days once the order is shipped. Delivery times vary from country to country. However, in unforeseen events, such as natural disasters, the delivery timelines may be hampered. The latest update on shipping details can be found on the delivery partner's website. 

Import duties: Import duties and taxes are applicable on products being shipped from outside of Australia. The customer is required to pay these taxes to clear customs in the country. If the taxes are not paid, the shipment gets diverted to the composting facilities for disposal. In such situations, the items are non-returnable and no refund shall be offered either. Please note, in case of unforeseen events, such as natural disasters, the delivery timelines may be hampered.