Shipping Policy

Dispatch/Delivery:

No pick-up is availableSupr Pack is dispatching all STOCK PRODUCT orders on the next day (Mon-Fri) without any fail unless there is a lockdown. Once the order is dispatched you will receive an email with tracking number & delivery partner website link.

Standard Shipping Delivery Charges are Free for all products. The standard shipping time is 4-6 business days for Stock products, but if the delivery address is close to the packing office, it may be delivered the next day.

Compostable Mailers: 

  • Stock Mailers come with 2 lead times.
  • Mailer quantities up to 2000 will be delivered in 2-8 working days.
  • Mailer quantities above 5000 will be delivered in 7-8 weeks only.

Express Delivery charges are applicable based on the product and the quantity & the charges are shown at the time of check out. Express Delivery time is approximately 1-3 business days for all Stock products. 

Delivery (Custom Products): In case of Standard Delivery, it will take15 working days to produce & deliver the Custom products. If you are looking for Express Delivery for Custom products, kindly Live Chat or email us your requirements and we will get back to you.

Import duties for custom orders:

  • There are no additional charges for the custom orders. The prices are shown for the custom products is inclusive of production, duties, material & delivery.
  • Once we fulfil the order, you will receive a notification via email or sms or both (if subscribed) with tracking link. Sometimes email may go in junk/spam folder as per your mail settings & sometimes sms will not go as per DND compliance.
  • For express delivery requirement or any other issue regarding the delivery, kindly contact us here or email at hi@suprpack.com or call us on +61 422 453 240

MYPOST SAFE DROP POLICY

The MyPost Safe Drop Service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Addresses where the front of the property is near to the street, or apartments that are not accessible to a person who is making the delivery, are generally not suitable for the MyPost Safe Drop Service.

Once the order is dispatched, kindly click on link you must have received with tracking details. Our delivery partner may take your consent for no contact delivery. After clicking on that link, you will receive a confirmation email from delivery partner and you will need to give your consent to leave the package outside at safe place. Once you give the consent, our delivery partner will keep the package in safe place as NO CONTACT DELIVERY process. It is solely your responsibility to pick up your parcel and avoid misplacing as Supr Pack will not be responsible for any lost packages once delivered at safe place in your premises.

 

COVID-19 UPDATE:

Covid – 19: Our delivery partner uses all the necessary precautions to ensure the employees and customers' safety during these testing times. We are following the Australian Government's Department of Health's recommendations in response to the Covid-19 outbreak. 

Delivery delays: Due to high volumes in all postage networks, there may be delivery delays for Australian and international orders. We request you to wait for a couple of more days from the expected delivery date before raising a concern. You may also contact the shipping carrier directly to obtain further information. 

Delivery (International): International delivery may take up to 21 business days once the order is shipped. Delivery times vary from country to country. However, in unforeseen events, such as natural disasters, the delivery timelines may be hampered. The latest update on shipping details can be found on the delivery partner's website. 

Import duties: Import duties and taxes are applicable on products being shipped from outside of Australia. The customer is required to pay these taxes to clear customs in the country. If the taxes are not paid, the shipment gets diverted to the composting facilities for disposal. In such situations, the items are non-returnable and no refund shall be offered either. Please note, in case of unforeseen events, such as natural disasters, the delivery timelines may be hampered.